The worst experience I have ever had. After 2 hours of picking out over 6k of furniture all instock.....the 1 picture that was in the showroom was not in the warehouse. So we asked if we could just have that. The sales agent was so nice and anxiously asked Bobby the store manager, who said no. The picture was due to arrive in 4 weeks, our furniture was going to be delivered in 2 weeks. So for a 2 week difference, the manager allowed us to leave. Wasted 2 hours of our time. The agent felt terrible and so did we. Sports authority, a 3 billion dollar company failed this week, it can happen.....this guy Bobby wouldn't last in my business or most others I am sure. Everything was in stock. Plus we drove an hour to get there. There are better choices in Tampa where people appreciate you like Doma down the street. Think twice and see Doma too
Great customer service and furniture is gorgeous.
Great place for contemporary furniture, specially bigger pieces. It's more expensive than Doma and Macy's but still a good value. Some items have only two to three year warranty and the manufacturer or store won't work with you if something happens right after warranty is over. Check warranty before you buy!
I purchased my bedroom furniture here -- beautiful piece and am still waiting for the dresser. Now mind you I bought this and paid in full back in november. I went back on April 2nd and bought several items totaling 6,000 (one of the items I had to fight for since it had a sale tag on it and when I went to pay was told it was not for sale and too bad, so sad -- the owner begrudgingly did make this right and gave it to me at the advertised price). I was told due to the sale they could not give me a date for the delivery and I would be called the next day. Tomorrow will make a week and I have yet to receive a call. Horrible customer service with high prices (which I don't mind paying if I get the service along with it). Never again -- Doma furniture here I come!!
As a fourth attempt at seeking a solution to the severe peeling and poor quality of our couch I went to the store today. Dottie assured me the manager, who is apparently always busy or offsite would call today. He did not. Scan design apparently offers poor quality modern furniture with an insulting lack of customer service. I would avoid this store.
Scan Design is a US Furniture Store based in Tampa, Florida. Scan Design is located at 4221 W Gandy Blvd, Tampa, FL 33611, USA.
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