Martin: "They didn't pick up... "
More fun / better experience than an Apple Store. VR booth is pretty cool. There are groups of gamers playing multiplayer games on giant theater-like screens in the back. Plenty of computers and video games to test out. Staff is friendly return policy is awesome.
Dad and I walk out and it is now Monday... RADIO SILENCE... the irony!
All I can say is that when the 'wanna be Apple' Microsoft Store can't handle a sale when it hits them in their face... I will just have to take my money elsewhere.
Martin: "Actually we just realized you cannot use the 10% code because the price is already discounted..."
Radio chatter....
Me: "How can you not?"...
Me: "Okay... please do that... can you call me first thing tomorrow and confirm"
I had an issue with my Surface 3. I took it into the store and they were able to fix it overnight at no charge. Every employee there that I came in contact with was very helpful and courteous. They also offered beverages while I waited.
Me: "Okay, so when you call the other stores tomorrow, when can we expect that the Surface Book will be here?"
Got to try the VR when you visit
Martin: Radios ICE...
Martin: "Okay, Sarasota and Orlando do... and we can call them tomorrow"
We walk back in there ready to buy the Surface Book and then the absolute bumbling process of their purchasing workflow begins. It is like the whole store is there just to demo the product.
Lots of inventory
Signed up to try HTC Vice demo. Two customers where ahead of me. After one finished, his friend was elsewhere in the store trying a different item. Instead of permitting me to take my turn, the employee ignored me, an adult woman, and took the kid whose mother had only just at that moment signed him up for the demo. Extremely rude and ignorant action by the employee. Even after my son and I said I was next, the employee kept ignoring me. I am extra dissatisfied with this location' s customer service.
Very knowledgeable staff
Me: "So when will you get stock?"... another radio call...
Martin: "I will call you tomorrow Ben! Thanks for coming in!"
So much cool things here
Me: thinking... you have got to be kidding me right!?
Martin: "Monday!" (Today is Thursday)
Martin: "Okay, let me ask the manager"
Completely inept with sheer inability to execute and lack of any motivation or follow up.
The guy who was selling us on the product didn't know if there was even any stock so he radios 'the wizard behind the curtain' called 'ICE'. Finds out they are out of stock...
Martin: "No idea!"...
Me: "Okay, maybe we will use that 10% discount on the next higher model"
Me: "Okay, can you check in other stores and have them ship you one"
Manager: "We don't have stock but I can give you a 10% discount on the next model up using a 'Student Discount' which I am not supposed to..."
I write it all down
Me: "Why not today? Now?"
minutes go by....
I walk in there with my dad to replace his current Surface (first edition) and we scope out all the new Surface options. I mean this is the easiest sale you can make... someone who already uses a Surface wanting to upgrade! We were 'sold on' the Surface Book. After spending about 30 minutes understanding the options, the costs etc., my dad and I took a walk around the mall to talk through.
Martin: "Absolutely, and I need all your information..."
Microsoft Store International Plaza is a US Electronics Store based in Tampa, Florida. Microsoft Store International Plaza is located at 2223 N Westshore Blvd, Tampa, FL 33607, USA.
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