Called on Wednesday May 3rd to see if the stroller I purchased online was in the store, they lied and said that they hadn't received it. I called corporate customer service and they told me it had been signed for on Tuesday.
3. Back in Feb2016, Performance had 1/2 price tune up sepcial. My bike desparately needed one. So for about $40 I thought let's do it. I arrived and a sales person of about 60 years of age talked me into 4 tune ups by purchasing the Performance Service Plan for $171.19 - basically the same price as the special. But to my surprise, the clerk punched 2 holes of the 4. I just noticed it today. So, the sales person mislead me about the 4 tune ups just to get a sale? The tune and the cleaning are 2 hole punches?
Performance bicycle shop is excellent! I rarely give 5 stars for anything. I had my bike serviced a while ago and my odometer no longer worked when I retrieve the bike. I took it back and was told the problem was fixed. However, I took it to another bike shop and realized that it was not. I went back to Performance this afternoon and I received no hassle at all about them correcting the issue. Jan did it with a smile. I believe he had some help from David. No matter what, I am very satisfied at the social, and pleasant customer service experience today. Thanks Performance, you have definitely earned my future business.
Enjoy the feedback. I hope the store can improve. There are other bike shops I can visit and get better service. I just have to go a little further distance. But it might be worth it?
This bike shop is horrible. Mean and inpatient employees. And they don't have a good bike selection. Do not recommend this shop
2. I bought DiamondBack via other means. After about 6 months, the peddle crank failed. I decided to give this store another opportunity. I dropped it off. The peddle crank had been repaired. The service tech or your spin doctor told me it appeared that it was submerged in water. I inquired about warranty service since the bike had only been about 6 months old. Of course, it had been declined since I purchased elsewhere. My inquiries with Diamondback fell on deaf ears. I learned my lesson.
Literally a bunch of unprofessional POTHEADS who can't run an efficient business.
Update!!! Avoid Performance Bike in South Tampa at all cost. Go to South Tampa Bike on Gandy. See my review on their page......
I received a call a week later anticipating that it was ready for pick up...but no...it was the other mechanic named Jan. Jan left a voicemail on my phone stating that the updated estimate was now $650!!! I called back immediately and the original mechanic, Lance answered. Lance was shocked that Jan re-quoted my bike and expressed great frustration that Jan did that. Lance once again said he would honor the original estimate and proceed with the service.
Please don't service your bike here. Lance, one of the two mechanics, was actually very nice and knowledgeable and quoted my service the day I dropped the bike off. The problem is...the other mechanic, Jan, will try to rip you off! Lance recommended the upgraded service of $119 which would include the clean and tune-up combo...I agreed to this.
4. Today, I went to my bike to ride and found a flat. Hmm, The service plan included 4 flat repairs. I took it to be repaired. Again, another lie or deception?. The repair only covered labor leaving me to pay for the tube. I had tubes; I am capable of repairing a flat. And the tube that Performance replaced I bought at Performance. It had scratches and multiple holes on an area of the tube; from where did these holes come, if the Spin Doctor said the Tire was fine? I surmised it most likely would be a defective tube. When I went to pay, the Manager waived the tube fee only after I complained.
March 19, 16
1. About a year ago, when I was in the market to buy a bike I visited this store on a Sat, a Sun and a Weekday. The shortest time I waited for a sales associatehad been 30 minutes. And then when I wanted to do a test ride, I had been told I had to wait another 15 minutes or so. After 30 minutes I walked out of the store. Is this acceptable?
I will definitely be reporting this store to corporate and telling them they should drug test not only the owner but everyone working in the store!
Went elsewhere and had my bikes done and ready to go the next day.
I called the store and they said that they could have my bikes done the same day.
I showed up and it ended up that it was going to be over a week before they could have it back to me, for a simple tune up.
Three more weeks go by...I decided to call...and they never even touched it. I went to store and picked it up...no apology!!! If Lance was there I'm sure he would've at least said 'sorry about that' or acknowledged that they had the bike for almost two months and never touched it! Very disappointed!
Which is why their customer service and professionalism SUCKS!!!
Performance Bicycle is a US Bicycle Store based in Tampa, Florida. Performance Bicycle is located at 625 N Dale Mabry Hwy, Tampa, FL 33609, USA.
Please contact with Performance Bicycle using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Performance Bicycle opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Bicycle Store in Tampa