Rented a Thermax. I had rented one 2 other times in the past from this store and never had a problem. This time, the suction was awful, worse than my vacuum. The machine is old and beat up. Machine was also dirty and I had to clean it first. When I went to return it and complain, the Assistant Manager said I cold have brought it back fir a different one. Excuse me. Like I have time to drive back and forth to your store 3 times? When I rent something and pay for it, I expect it to work. Then he offered me a free usage but immediately backpedaled, saying, well there would be a time limit on that. What a jerk. I didn't get my money back, no store credit, nothing. I even had to duct tape the hose because there was a hole in it. NEVER AGAIN. If I could give zero stars, I would. This store used to be run well. Not anymore. Customer NO service.
I'm going to make this my first stop from now o --helpful staff and the store stocks much more than meets the eye which was a really great surprise. Got a little doodad or hoosiwhatsit that needs replacing around your place? I bet that not only will this place have it, but they'll take you right to it. Has the feel of a smaller store with the selection of bigger ones. Check em out!
I live right down the street and have shopped here on a highly regular basis since 2008. The store is typically stocked with what I need, but I also know what they carry so I don't waste a trip for something they don't have. More often than not I experience pleasant employees, but I also feel highly pressured and offended when I can't browse without an employee hovering over me. I visit the store with a specific item in mind and can direct myself right to it, but some of the staff will not let me be. I am there on average two to four times per month and sometimes more...When will they understand that I know to ask for help when I need it...? I got short with an employee 3/12/17 after I lost patience with being followed, and he responded with "I'm just doing my job"....If this is how they are trained then management needs to adjust their training curriculum.
Probably the most uncomfortable experience at a store, I understand you want to help your customers but they have no concept of a personal bubble. Give me a second to look at paint, I don't care if you think I should put neon green on my rims, What kind of unsolicited suggestion is that anyway? Won't be back.
Manager a rude person and doesn't give refunds, staff was friendly and helpful, but part purchased wasn't correct, I will never go there again.
Ace Of Town N Country Inc is a US Hardware Store based in Tampa, Florida. Ace Of Town N Country Inc is located at 7575 W Hillsborough Ave, Tampa, FL 33615, USA.
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