Good doctors are hard to find. It seems the office is incompetent. I want my appt to 1) educate the doctor on their horrible customer care. 2) decide if I will allow them to operate on me or are they too incompetent to move forward.
There was not an option for 0 stars so I gave them a 1. Here is my story.....
I've been looking for a surgeon to fuse my left si. My friend recommended Dr. Olivera. I was able to get an appt to see him in a few weeks. Dr. Olivera was fantastic, but he wanted me to switch to their lower back specialist Dr. Deukmedjian. I was able to see Dr Duke in a few weeks. He agreed I need my si fused. We agreed I would go back to my pain Dr to get a nerve block on the left si and if my pain went away would prove I needed this surgery. This office visit was late in the afternoon and the front desk people were already gone so I could not make my followup appt. I did the things we agreed upon so i started calling to get my follow up with Dr Duke. After 4 calls and messages left on machine and humans, i decided to go into the office. The nice lady there promised she would get vivain (Dr dukes nurse) to call me asap. No call received. The 5th call i finally got vivain and she advised dr duke was leaving and needed to see if I would see him or Dr sack. She promised to get back to me. 3 weeks have gone by and no call. Call 6 was answered by Eveyln. She promised to have Vivian call me back. 10 days have gone by, still no call. Call 6 was today and I left another message on office machine.
You may wonder why I don't go elsewhere for care.
Call 7 will be tomorrow. I may go to the office again if still no response.
BEFORE YOU DECIDE TO GET TREATMENT HERE, YOU NEED TO DECIDE IF THIS KIND OF CUSTOMER CARE IS ACCEPTABLE TO YOU OR NOT.
I WILL update this post when I have more info.
University Of South Florida Department Of Neurology is a US University based in Tampa, Florida. University Of South Florida Department Of Neurology is located at 12901 Bruce B Downs Blvd, Tampa, FL 33612, USA.
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