So rude!! Dominic was my sales Person. Started out nice, measured my feet and I told him what I wanted. Then instead of getting the shoes requested he started helping two other people that just walk in, meanwhile in waiting 25 minutes to try on a pair of shoes. I don't mind helping others but he still didn't bring out my shoes! As I'm walking out they then wanted to help! Not sure how that is good customer service?? I told him I'm looking for a few pairs of sandals (Birkenstocks) as I am newly pregnant and need comfort. Clearly my money isn't good there they must have too many sales and now have a sour taste. Never again!
I bought a pair of Finn Comfort shoes in August. The service was great but!!
I bought a pair of sandals. As soon as I got home, I knew they were not what I was looking for (having a bad day). I tried to return them and the store manager suggested in a pushy manner that I look at other shoes. I thought I found another pair that would work, so did an exchange. It involved me spending $40 more, but he still treated me in a degrading manner. Again, as soon as I got home and tried them on in my own environment, I realized they had a design flaw that was a problem. After reading the review about how badly he treated another customer, I decided not to subject myself to that kind of stress and to just live with the shoes. I did not get professional help at this location. The manager's idea of help is a poor job at schmoozing, and then as soon as you walk in with a return, you are the enemy. His help did not seem like she had any training. She initially fit me with narrow shoes, and I don't have a narrow foot. She only noticed it after I did, when it was pretty obvious my foot was overflowing the sandal. So, I would say go to another Happy Feet location or buy them on line from a place where you can return them. Zappos will accept free returns as many times as it takes.
I called another company a mile closer to my house and was put off by how the woman seemed to be rushing me off the phone so I came here after speaking with Jennifer Nguyen. She sounded friendly, helpful and most importantly, knowledgeable. She did not disappoint when I came into the store and I am very confident in my purchase. I have a lot of back issues and Jennifer suggested a shoe for me based on my complaints. My only complaint with the store and/or the shoes would be price- you will see that their shoes typically run about $10 more than the same pair online. I feel the $10 is worth the professional consult you would not get if buying online.
After only five montage the $240 pair of shoes fell apart.
Had a great shopping experience with Janie this week - I purchased 1 pair of shoes for a bargain price that was 50% less than any price I saw on the web, plus she threw in free shipping. Convenient location, terrific selection, lots of styles on sale, friendly service...what's not to like??
Happy Feet Plus Tampa is a US Shoe Store based in Tampa, Florida. Happy Feet Plus Tampa is located at 109 S Dale Mabry Hwy, Tampa, FL 33609, USA.
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