I took a trip out to Tampa a few months ago to get custom made foundation from the Lancôme booth. I called yesterday to re-order and when I received the shipping confirmation today I noticed the shipping address was completely butchered. I spoke with one of the supervisors, Jeremy, and explained what happened. I am sure it will not arrive to me and I am leaving on vacation soon. Jeremy assured me he would get it expedited to the correct address which I thought was above and beyond. I expected to have to purchase a new one and get the other refunded. After he already assisted me, the store manager reached out to follow up with me and ensure I was in a good place. A+ customer service and kept me as a loyal customer.
Nordstrom always feels happy and comfortable. Thanks to Nini in Special Occasion dresses, and to Lola at Clinique. So pleasant. Such beautiful goods.
Up until recently I had never had a professional bra fitting before. I had read several reviews that Nordstrom has the best fittings so I decided to give it a shot. Yvette Contreras is the Certified Fit Specialist that assisted me. Apparently 85% of women are wearing the wrong bra size and sadly...I was one of them. She took a quick measurement, asked me what I was looking for in a bra from a style perspective and then off she went to find me bras to try on. She brought back six bras to try and every single one of them fit beautifully and were very stylish. I learned so much from Yvette regarding the whole bra purchasing and fitting process. The bras were of the highest quality and although they were a bit more expensive than what I'm use to paying, they were definitely worth it. You know the old saying, "you get what you pay for". I have no doubt that these bras will last awhile with the proper care. If you haven't had a professional fitting before I highly recommend Nordstrom and any of the ladies in the lingerie department can assist you!
Sales manager had to resolve a confused situation. They've had to become less liberal on the exchange policy. At the end of the day they have changed the policies, but I'd hope the money they save would go into better salesman. The issue was fairly resolved, but didn't need a manager to step in.
Nordstrom is a beautiful high end store. Very clean with excellent merchandising. Easy to find items and get help.
Nordstrom International Plaza is a US Department Store based in Tampa, Florida. Nordstrom International Plaza is located at 2223 N Westshore Blvd, Tampa, FL 33607, USA.
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